All prints are made on demand, meaning no refunds will be accepted unless the product is considered damaged or defective. For damaged or defective products, our cancellation period is 14 days. If you wish to cancel a purchase, you shall, prior to the expiry of the cancellation period, send a clear message to us in the manner set forth here. To initiate a refund, send an e-mail to info@elisabettamarzetti.com accompanied with a visual representation depicting the manner which the packaging and / or product has experiences deficiencies, defectiveness, or damages. State in the message the order number along with an indication whether you want a financial reimbursement or a product exchange, accompanied with reasoning for the request. 


The period from which an item can be returned begins when you receive the product. If under the jurisdiction of our return policy, your refunds will be equal to your financial commitment for the products and delivery, and acted upon immediately with the latest being one month after the return of the goods. The financial obligation to return a product to Elisabetta Marzetti rests with you.

Products which are sent back to Elisabetta Marzetti will be shipped as standard parcels, and in scenarios where a replacement of a product has been agreed on, Elisabetta Marzetti will pay for any costs incurred for the replacement. The onus of responsibility rests with you to maintain the state of the product as it was upon delivery. You cannot use the product, with the exception of viewing the product's state upon receiving it. While viewing the state of the product, if damages or defects occur the product is void of the opportunity to be returned under this policy. As frames are not produced on demand, a 14 day return period applies.

Return fee on non-defective products that are not produced on demand (frames) is 15€. 
If products are being returned because they were not picked up by the customer, a return fee of 25€ applies.